TENYX SOLUTIONS

Conversational AI for enterprise interactive virtual agents

Tenyx’s fine-tuned AI voice solutions reduces wait times, satisfies customer needs, and promotes natural and authentic conversation flow.

Surveys & Research

Efficient AI voice solutions for data collection, feedback gathering, and market research.

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Consumer Services

Personalized AI voice solutions for customer care, product support, and loyalty programs.

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E-Commerce

Dynamic AI Voice Solutions for Shopping Assistance, Order Tracking, and Customer Queries.

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Hospitality & Travel

Seamless AI Voice Solutions for Bookings, Concierge Services, and Guest Assistance.

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Financial Services

Streamlined AI Voice Solutions for Banking, Investments, and Customer Support.

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Healthcare

Complete AI voice solutions for healthcare inquiries, appointment management, and follow-up support

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Insurance

Complete AI voice solutions for insurance sales, claims, and policies.

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IVR Users

Enhanced AI voice solutions for IVR modernization, call routing, and self-service options.

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Lead Qualification

Targeted AI Voice Solutions for Lead Generation, Qualification, and Conversion Optimization.

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PROBLEMs

Problems with current soluions

User Frustration

Traditional IVRs struggle to understand customer intent which result in more call center calls to agents.

Lack of Innovation and Broken Promises

Current IVR and call center solutions have not delivered on their promise to improve the customer experience, provide dynamic scaling, iterate on improving the customer experience, or efficiency. Therefore, enterprises are unable to generate additional revenue, deliver higher customer satisfaction or improve efficiency.

Voice is not Text

Most AI solutions are optimized for text, not voice interactions and therefore solutions that add voice to a chat-based solution end up disappointing the customer.

WHY TENYX?

Tenyx voice has the answer

A Voice Service that Works

Conversational AI voice agents (IVAs) that work, are robust and are tailored for specific industries.

Conversational Voice Platform

Voice AI technologies to deliver the best voice experience, such as endpointing, customizable turn-based conversational AI, and integrating with your critical customer service software.

Core AI

TenyxChat is a safe and secure multi-LLM architecture based on the leading AI technologies and is available as an open-source model. Tenyx’s core AI is developed to continuously learn without undoing safety guardrails or forgetting previously trained knowledge that leverages Tenyx’s fine-tuning.

Benefits

Launch intuitive IVR systems that scale with your team’s needs

INCREASED CUSTOMER TOUCH POINTS

Deliver instant and personalized follow-up calls and surveys to increase satisfaction and conversions.

MAXIMIMUM AUTOMATION

Allow our AI voice agent to answer the most common questions from customers with insight from your knowledge bases.

DOMAIN ADAPTATION

Fine-tune your IVR to adapt to insurance- or company- specific terminology, including acronyms and more.

STREAMLINED SERVICE DURING PEAK WAIT TIMES

Extend customer patience with precise flows that resolve customer needs until they connect directly to your agent.

HANDS-OFF CUSTOMIZATION & MAINTENANCE

Scale your IVR program without the stress of managing customization or maintenance. Tenyx covers it all.

ENHANCED NATURAL SPEECH PATTERNS

Provide the most natural experience for customers with impressive end-pointing and interruption detection.

CASE STUDY

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+25%

increase in revenue

+73%

NEW MONTHLY USERS

+33%

CUSTOMER SATISFACTION