INTRODUCING TENYX VOICE

Conversational AI for
the Enterprise

Tenyx Voice is an Interactive Virtual Agent (IVA) built from the ground up leveraging today’s modern AI stack. Built by a team with a proven track record in voice AI, and leveraging a unique core AI and voice platform, Tenyx promises to redefine customer interactions for the enterprise.

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OUR PERSPECTIVE

Tenyx avoids the problems many current AI solutions face

User Frustration

Traditional IVRs struggle to understand customer intent which result in more call center calls to agents.

Lack of Innovation and Broken Promises

Current IVR and call center solutions have not delivered on their promise to improve the customer experience, provide dynamic scaling, iterate on improving the customer experience, or efficiency. Therefore, enterprises are unable to generate additional revenue, deliver higher customer satisfaction or improve efficiency.

Voice is not Text

Most AI solutions are optimized for text, not voice interactions and therefore solutions that add voice to a chat-based solution end up disappointing the customer.

WHY TENYX?

The three pillars that
make us different

Tenyx has invested in three technology pillars to deliver a complete conversational AI voice service to deliver on the future of enterprise IVAs.

FIRST PILLAR

A voice service that works

Conversational AI voice agents (IVAs) that work, are robust and are tailored for specific industries.

Latency

We deliver the lowest latency possible in order to provide the most authentic conversational voice agent.

Rapid Deployment

Customer-specific demos in weeks and full deployment in under a month.

All Use Cases and Domains

From outbound and inbound calls to sales, support, and surveys. Agents that understand industry-specific terminology. Integrated into existing systems and knowledge bases.

I'm looking to book a place to stay next weekend for three nights.

QUERY DETECTED

Oh, for next weekend? There are rooms available from the 15th to the 17th starting at $200 a night. Shall we proceed with booking?

Yes, please!

BOOKING REQUESTED

Perfect! Your booking is confirmed.

I’m calling to follow up about...

SPEECH DETECTED

AREA CODE:323

CALLER: SARAH

CALLBACK? YES

ENDPOINT:FALSE

LATENCY:30ms

INTERRUPT:TRUE

second PILLAR

Conversational voice platform

Voice AI technologies to deliver the best voice experience, such as endpointing, customizable turn-based conversational AI, and integrating with your critical customer service software.

Endpointing and Interruptions

Accurately detects when a customer has finished speaking so that Tenyx can deliver the right conversational flow for each interaction. Users can also interrupt the AI in a natural manner while maintaining low-latency performance in high noise environments.

Turn-based Conversational AI

Voice and call routing that maintains the context of a conversation to improve the customer experience over time. Our stateful, dynamic IP based call routing platform enables us to deliver a unique agent to enhance your brand.

Dynamic Scaling

Adapts to varying call volumes effortlessly.

third PILLAR

Core AI

TenyxChat is a safe and secure multi-LLM architecture based on the leading AI technologies and is available as an open-source model. Tenyx’s core AI is developed to continuously learn without undoing safety guardrails or forgetting previously trained knowledge that leverages Tenyx’s fine-tuning.