Comprehensive AI voice solutions tailored for Interactive Voice Response (IVR) systems, optimizing customer experiences and call center efficiency.

Tenyx Voice is an Interactive Virtual Agent (IVA) built from the ground up leveraging today’s modern AI stack. Built by a team with a proven track record in voice AI, and leveraging a unique core AI and voice platform, Tenyx promises to redefine customer interactions for the enterprise.

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PROBLEMs

Problems with current soluions

User Frustration

Traditional IVRs struggle to understand customer intent which result in more call center calls to agents.

Lack of Innovation and Broken Promises

Current IVR and call center solutions have not delivered on their promise to improve the customer experience, provide dynamic scaling, iterate on improving the customer experience, or efficiency. Therefore, enterprises are unable to generate additional revenue, deliver higher customer satisfaction or improve efficiency.

Voice is not Text

Most AI solutions are optimized for text, not voice interactions and therefore solutions that add voice to a chat-based solution end up disappointing the customer.

WHY TENYX?

Tenyx voice has the answer

A Voice Service that Works

Conversational AI voice agents (IVAs) that work, are robust and are tailored for specific industries.

Conversational Voice Platform

Voice AI technologies to deliver the best voice experience, such as endpointing, customizable turn-based conversational AI, and integrating with your critical customer service software.

Core AI

TenyxChat is a safe and secure multi-LLM architecture based on the leading AI technologies and is available as an open-source model. Tenyx’s core AI is developed to continuously learn without undoing safety guardrails or forgetting previously trained knowledge that leverages Tenyx’s fine-tuning.

key features

Implement an intuitive AI-powered IVR system customized to your industry:

EFFICIENT CALL ROUTING

Guide callers through your IVR system swiftly and accurately, ensuring they reach the right department or service with minimal delay.

PERSONALIZED RESPONSES

Provide personalized responses based on caller input, leveraging insights from your knowledge bases to address inquiries effectively.

INDUSTRY-SPECIFIC ADAPTATION

Fine-tune your IVR system to incorporate industry-specific terminology and nuances, optimizing the caller experience and reducing confusion.

SCALABLE SOLUTIONS

Handle fluctuating call volumes effortlessly with Tenyx's scalable AI voice solutions, ensuring consistent service levels even during peak times.

HASSLE-FREE CUSTOMIZATION

Partner with Tenyx to customize and maintain your IVR system seamlessly, freeing your team from the burden of technical management.

NATURAL INTERACTIONS

Deliver natural and engaging interactions with callers, enhancing their experience and fostering positive associations with your brand.

CASE STUDY

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+25%

increase in revenue

+73%

NEW MONTHLY USERS

+33%

CUSTOMER SATISFACTION