Introducing Tenyx Voice: Conversational AI for the Enterprise

Tenyx Voice is an Interactive Virtual Agent (IVA) built from the ground up leveraging today’s modern AI stack. Built by a team with a proven track record in voice AI, and leveraging a unique core AI and voice platform, Tenyx promises to redefine customer interactions for the enterprise.

Tenyx Voice delivers the leading natural-sounding conversational AI voice service, meticulously crafted to capture a brand's identity and enhance customer experience. The core team, who previously built McDonald’s voice AI drive-thru solution, comprises AI and ML experts from Google, Apple, Amazon, IBM, and Salesforce.

Tenyx Voice:

Tenyx has invested in three technology pillars to deliver a complete conversational AI voice service to deliver on the future of enterprise IVAs:

1. A Voice Service that Works. Conversational AI voice agents (IVAs) that work, are robust and are tailored for specific industries.
2. Conversational Voice Platform: Voice AI technologies to deliver the best voice experience (ex. endpointing, customizable turn-based conversational AI, and integrated with your critical customer service software)
3. Core AI: TenyxChat is a safe and secure multi-LLM architecture based on the leading AI technologies and is available as an open-source model. Tenyx’s core AI is developed to continuously learn without undoing safety guardrails or forgetting previously trained knowledge that leverages Tenyx’s fine-tuning.

Problems with Current Solutions:

• User Frustration: Traditional IVRs struggle to understand customer intent which result in more call center calls to agents.
• Lack of Innovation and Broken Promises: Current IVR and call center solutions have not delivered on their promise to improve the customer experience, provide dynamic scaling,  iterate on improving the customer experience, or efficiency.  Therefore, enterprises are unable to generate additional revenue, deliver higher customer satisfaction or improve efficiency.
• Voice is not Text: Most AI solutions are optimized for text, not voice interactions and therefore solutions that add voice to a chat-based solution end up disappointing the customer.

Tenyx Voice: The Three Pillars that Make Us Different

A Voice Service that Works:

• Latency: We deliver the lowest latency possible in order to provide the most authentic conversational voice agent.
• Rapid Deployment: Customer-specific demos in weeks and full deployment in under a month.
• All Use Cases and Domains: From outbound and inbound calls to sales, support, and surveys. Agents that understand industry-specific terminology. Integrated into existing systems and knowledge bases.

Conversational Voice Platform:

• Endpointing and Interruptions: Accurately detects when a customer has finished speaking so that Tenyx can deliver the right conversational flow for each interaction.  Allows users to interrupt the AI in a natural manner and includes low-latency performance in high noise environments.
• Turn-based Conversational AI: Voice and call routing that maintains the context of a conversation to improve the customer experience over time.  Our stateful, dynamic IP based call routing platform enables us to deliver a unique agent to enhance your brand.
• Dynamic Scaling: Adapts to varying call volumes effortlessly.

Core AI:

• Voice and chat LLM: TenyxChat offers the highest-rated open-source, developer-friendly LLM for voice on HuggingFace.
• Safe, Enterprise-ready: Our fine-tuning delivers the highest level of performance without forgetting or compromising on safety.
• Best-in-Class Technology: Incorporates the latest advancements in LLMs and voice technology.

Summary:

Tenyx Voice provides an AI customer service agent solution that stands poised to transform the customer service landscape. By addressing the inherent limitations of existing call center solutions and introducing dynamic, adaptable and efficient AI technology, Tenyx sets a new standard in customer interaction and satisfaction.